Frequently asked questions

Press “Start free” at the top of the page, enter your name and email, then type the 6-digit code we email you. No password needed — you can also continue with Google.

• Check your Spam and Promotions folders.

• Make sure the email address is spelled correctly.

• Wait a minute, then press “Resend” (available after 60 seconds).

• Still nothing? Continue with Google or contact us.

In the platform go to Settings → Account → Change email. Enter the new address and the code we send to it; we also notify your old address for security.

In dinars: Edahabia and CIB cards through Chargily. In dollars: international cards (Visa, Mastercard) through Polar. We don't accept PayPal or cryptocurrencies.

• Make sure online payments are enabled on your card and the balance is enough.

• Check your online payment PIN (issued by Algérie Poste) and the card's expiry date.

• Try again in a few minutes — the bank may have a temporary issue.

• If you were charged but the course didn't open within 15 minutes, contact us with your order number and we'll fix it.

Yes. You pay on the payment provider's own page (Chargily for DZD, Polar for USD). We never see or store your card details — we only receive the payment confirmation.

Yes. For DZD orders you'll find a PDF invoice under Billing in your account. For USD orders Polar sends the receipt and invoice as the merchant of record.

There's no permanent student discount for now. We announce real offers (with a clear end date) in our newsletter, and you can start with the free courses and lessons.

After a 3-day grace period you lose access to the courses included in the subscription. Your progress and certificates are kept, and everything comes back as soon as you renew. Courses you bought individually stay yours.

No. A DZD subscription is a prepaid period (1 month, 3 months or a year) and nothing is ever charged automatically. We remind you before it ends so you can renew in one click, and the new period starts when the current one ends — you never lose days.

Go to Billing in your account → Cancel renewal. Your access stays until the end of the paid period, with no partial refunds.

Permanent access means you can open the course you bought, watch all of its lessons and download its downloadable files for as long as the platform operates, with no additional payment, including every update we add to that course.

Access through the All-Access subscription or a team licence isn't permanent: it ends when the subscription or licence ends, while your progress and certificates are kept.

Yes. The platform is designed mobile-first and works right in your browser — no app needed. You can add it to your home screen.

No. Videos are watched on the platform only, to protect the instructors' work — that's what keeps prices affordable. Every video carries a watermark tied to your account. Working files (PDFs, templates) are downloadable.

Finish every lesson of the course (and its quiz or project, if any) and your certificate of completion is issued automatically under My certificates, with a public verification link you can share.

It's a verifiable certificate of completion: it proves you completed the course on Masar, and anyone can verify it with its code. It isn't issued by a government or academic body. Its real value is the project you built and the skill you use.

The name comes from your profile when the certificate is issued. Correct it in Settings before finishing the course; if a certificate was issued with the wrong name, contact us and we'll reissue it.

Courses and bundles: a full refund within 7 days of purchase, as long as you haven't gone through more than 25% of the course's lessons.

All-Access subscription: cancel any time; your access stays until the end of the paid period, with no partial refunds.

Request it from Billing in your account (“Request a refund”), or through the contact form with the subject “Refund” and your order number. We process requests within 3 business days. Details in the refund policy.

We offer yearly team licences (minimum 5 seats) invoiced to your company, with a dashboard to follow your team's progress. Book a discovery call on the business page or contact us with the subject “Business services”.

Your account can be used on two devices at most. Signing in on a third device signs out the oldest one automatically, and we email you about it. This protects your account and prevents sharing. Manage your devices in Settings → My devices.

• Refresh the page and check your connection.

• Pick a lower quality in the player settings.

• Close any other tab playing a lesson: one video can play at a time.

• Use an up-to-date Chrome or Safari.

• Still stuck? Contact us with the lesson name and a screenshot.