The short version
- Courses and bundles: a full refund within 7 days of purchase, as long as you haven't gone through more than 25% of the course's lessons.
- All-Access subscription: cancel any time; your access stays until the end of the paid period, with no partial refunds.
- Request a refund from Billing in your account or through the contact page; we process it within 3 business days.
Courses and bundles: exact conditions
Condition | Definition |
|---|---|
Window | 7 × 24 hours from payment confirmation |
Consumption | Consumed lessons must not exceed 25% of eligible lessons |
Eligible lessons | All published lessons of the course (or the bundle's courses) except free preview lessons |
A “consumed” lesson | Any lesson that is completed, or a video watched for 30% or more of its length, or a PDF/attachment downloaded, or an article kept open for 60 active seconds or more |
Certificate | No refund once a certificate has been issued for the course |
Upgrade credit | An order whose credit was used toward a yearly subscription can't be refunded |
Abuse limit | At most two refunds per account in 12 months. A third request goes to management for a decision |
All-Access subscription
No partial or full refunds in the normal case; cancelling only stops renewal. Exceptions (a full refund of the last period, decided by management):
A double charge or duplicate payment by mistake.
A technical failure on our side that blocked access for more than 72 consecutive hours, confirmed by support.
An automatic yearly USD renewal refunded on request within 7 days, if the account hasn't been used since the renewal.
Whatever the buyer's local consumer law requires when Polar applies it as merchant of record.
Team licences
As set out in the contract signed with the company.
How to request a refund
Request it from Billing in your account (the “Request a refund” button appears on eligible orders), or through the contact form with the subject “Refund” and your order number.
Choose a reason and add a note.
Support reviews the request and the refund is executed within 3 business days.
The amount you actually paid is returned in full to the same payment method; we cover the refund fees.
Once refunded, access to the product is removed and we email you a confirmation. Your progress is kept if you buy again.
Special cases
Manual payments: refunded the same way they were paid, after verification.
Chargebacks: access is suspended when a dispute is opened and restored if it's resolved in our favour.
Partial refunds: not available on request; we may grant one as a goodwill gesture to make up for a problem, without removing access.